Privacy Policy

Introduction

Welcome to Joyfulafterlight. Your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, stay at our hotel, or engage with our casino services. By accessing our services, you consent to the practices described in this policy.

We operate in full compliance with the Australian Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable. As a provider of hospitality and gaming services in Brisbane, Queensland, we are committed to protecting the personal information you entrust to us.

Information We Collect

We collect various types of information to provide you with a seamless and personalised experience. The categories of data we may gather include:

• Personal Identification Information – Your full name, date of birth, residential address, email address, and telephone number.
• Government Identification – Copies of your passport, driver's license, or other government-issued ID for age verification and compliance with responsible gaming regulations.
• Financial Information – Payment card details, bank account numbers, or other payment method data collected solely for processing transactions.
• Usage Data – Information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on specific features.
• Gaming Activity – Records of your interactions with our casino floor, loyalty program points, and any self-exclusion preferences you may exercise.

How We Use Your Information

Your personal information is used for a variety of legitimate business purposes. These include:

• Processing your reservations, payments, and daily operational needs.
• Verifying your identity and age to comply with our licensing obligations under Queensland gaming laws.
• Personalising your experience by offering tailored hotel packages, dining recommendations, and exclusive casino promotions.
• Conducting analytics and market research to improve our services and website functionality.
• Communicating with you about upcoming events, special offers, and membership updates.
• Detecting, preventing and investigating fraudulent activities or breaches of our terms and conditions.

We do not sell, rent or otherwise trade your personal information to third parties for their own marketing purposes. Any sharing of your data is done only with your explicit consent or where legally required.

Data Sharing and Disclosure

In certain circumstances, we may share your information with trusted third parties to deliver our services effectively. Such parties include payment processors, IT service providers, and legal advisors who act on our behalf and are bound by strict confidentiality agreements.

Where required by law, we may disclose your personal information to regulatory authorities, such as the Office of Liquor and Gaming Regulation (OLGR) in Queensland, or to law enforcement agencies. We may also share aggregated, anonymised statistics with business partners to demonstrate our operational performance.

Your Rights

As a data subject, you hold several rights under the Australian Privacy Act and GDPR. You have the right to:

• Access a copy of the personal information we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Request the deletion of your personal information, subject to legal retention obligations.
• Object to or restrict certain types of processing activities.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise any of these rights, please contact our Privacy Officer at {{ EMAIL }}. We will respond to all legitimate requests within 30 days.

Contact Information and Updates

If you have any questions about this Privacy Policy or our data handling practices, you can reach us by phone at +61 7 4987 2065 or by writing to 36 Wickham Terrace, Brisbane QLD 4000, Australia. We may update this policy periodically to reflect changes in legislation or our operational practices. The most current version will always be published on this page, and we encourage you to review it regularly.